Tuesday October 17 , 2017

Frequently Asked Questions

Why are there no lights showing on the alarm control panel?

Usually this means that the main security panel has no power. Please check the following items:

  • Check to make sure the circuit breaker didn’t trip. Reset it if necessary
  • Make sure the main alarm box is still plugged in (usually a back power supply plug)
  • If your system is plugged into a GFI outlet, you may need to reset it
  • If these steps still doesn’t fix the problem, please contact us to setup a service call

Can I change my home phone system to a digital service?

Most alarm systems will work with digital phone systems from the cable companies and Verizon FIOS. Although, we cannot guarantee the alarm monitoring service will be working 100% of the time since these services can experience intermittent problems. Please contact us first before switching over your home phone service. NOTE: Vonage phone service is not compatible with our systems. You can contact us to upgrade your alarm system to a cellular hookup, thus alleviating the need for home phone service.

How can I test my alarm system to make sure it’s working?

  1. First call Central Station at 1-800-835-8891 and have the put your system on Test Mode for 15 minutes.
  2. Active the Alarm System.
  3. Trigger the alarm and let it sound for 45 seconds.
  4. Deactivate the alarm using your code.
  5. Call Central Station to see if they received the signal.
  6. That concludes the test.

What should I do if I have a false alarm go off?

Please contact our central monitoring service immediately at 1-800-835-8891 to let them know so they do not dispatch the police.

Can I pay my Safe Life Security bill using a credit card?

Yes. The easiest way is to pay your bill online through our website. You can also call us to make the payment over the phone. We can also setup an automatic recurring credit card payment plan so will never miss a payment or risk interruption in your service.